Safeguarding Structure

We have a strong and holistic structure of support, placing our apprentices at the heart of our apprenticeship programme. Our learner focused approach to Safeguarding and Welfare recognises that understanding and responding to individual experiences is key to providing effective and valuable support for all.  

Our multi-faceted support structure ensures that Safeguarding and Welfare remains a top priority in our delivery. Our team consists of various staff members, including Trainers, Assessor Coaches, Designated Persons for Safeguarding, a dedicated Safeguarding, Welfare and Inclusion Lead for Volkswagen Group apprentices, and a Central Safeguarding Manager who oversees all aspects of our Safeguarding and Welfare to ensure compliance with relevant legislation and guidance. We work collaboratively to ensure that each individual can engage with their training and learning, whether at the National Learning Centre or in their dealerships.

Each member of our team has undergone Enhanced DBS checks and is trained in best safeguarding practices. They can offer direct assistance to apprentices or refer and signpost them to the appropriate staff member for ongoing support. We also work with external agencies and maintain positive relationships with organisations that offer information and guidance to promote positive outcomes for our apprentices. Our supportive environment allows individuals to approach any staff member with their concerns or queries, and our comprehensive support services enable learners to continue their education uninterrupted while receiving personalized support.

As an education provider, we strive to maintain continuity of care for our learners, particularly for those under the age of 18. We work closely with parents and guardians to provide individualised support. Our Safeguarding, Welfare, and Inclusion Lead is available to discuss any questions regarding our programme structure and the support we offer for young individuals.

Diversity & Inclusion

We uphold a culture of inclusivity where every apprentice is valued as a unique individual, and we consistently strive to create a welcoming environment for everyone. Our team fosters an atmosphere of respect and kindness, actively embracing diversity and challenging any discrimination to ensure a safe space where everyone can freely express themselves without any prejudice or bias. We are strongly committed to promoting inclusiveness, and we work closely with each learner to ensure that they have the necessary support and resources at their disposal throughout their apprenticeship journey. We place great importance on supporting and acknowledging all members of our community, actively listening to our learners and aiming to facilitate a positive learning experience that leads to achieving their qualifications.

Welfare Curriculum

Alongside our outstanding technical programme we have a broad range of additional curriculum topics like our optional Lifeskills e-learning modules and workbooks on real life issues.  Monthly ‘Hot Topics’ also provide an opportunity for apprentices to learn about broader equality, diversity, and inclusion subjects as well as how to keep themselves safe and recognise risks that may present themselves in the workplace or in their private lives.

Information, Advice and Guidance (IAG)

As part of our welfare support, we have a few external charities and organisations that we can signpost to for Information, Advice and Guidance (IAG).  This information is essential as part of our ongoing education and support for learners and staff alike. From mental health and wellbeing services to support for individuals with caring responsibilities, learners can seek support that is tailored and relevant to their own circumstances.  This extensive list offers appropriate external support options, and direct route to a variety of care providers. 

Find out more about what BEN offers, on their website.